Frequently Asked Questions
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1. When will my order arrive?
A: Orders typically ship within 1–3 business days. Once shipped, you’ll receive a tracking number so you can follow your package’s progress. Shipping times vary by location, but most customers receive their order within 3–7 business days.
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2. How do I track my order?
A: After your order has been processed and shipped, we’ll email you a tracking number. Simply click the link in the email or enter the tracking number on the carrier’s website to see real-time updates.
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3. Do you offer returns or exchanges?
A: Yes! We accept returns and exchanges within 30 days of delivery as long as the item is in its original condition. To start a return or exchange, contact our support team with your order number.
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4. Can I cancel or change my order?
A: Orders can be changed or canceled within 12 hours of purchase. After that, we may have already begun processing your shipment, but feel free to reach out and we’ll do our best to help.
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5. What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods displayed at checkout.
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6. Do you ship internationally?
A: Yes, we offer international shipping to many countries. Shipping times and fees vary by destination and will be shown at checkout.
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7. What if my package arrives damaged or is missing items?
A: If you receive a damaged item or something is missing, please contact us within 7 days of delivery with photos and your order number. We’ll replace or resend your items right away.
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8. How can I contact customer support?
A: You can reach our support team via email or through our contact form. We typically respond within 24 hours.
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